Terms of Service

These Terms of Service ("Terms") govern your use of the media and brand growth services provided by Serra Media LLC ("Company", "we", "us", or "our"). By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

Serra Media LLC will provide media and brand growth services as outlined in a mutually agreed-upon Statement of Work (SOW) or service agreement. This agreement will detail the specific deliverables, scope, timelines, and objectives for the engagement.

2. Timelines and Client Cooperation

We will use commercially reasonable efforts to meet the project timelines specified in the SOW. The client acknowledges that our ability to meet these timelines is dependent on their timely cooperation, including providing necessary access, assets, information, and feedback. Delays caused by the client may result in adjustments to the project timeline and cost.

3. Payment Terms

Fees for our services will be set forth in the SOW or invoice. Typically, services are billed on a recurring monthly basis and are payable in advance. All payments are due upon receipt of the invoice unless otherwise specified. Ad spend for paid media campaigns is a direct cost to the client and is not included in our management fees. Late payments may incur interest and could result in a temporary suspension of services.

4. Intellectual Property

The client retains ownership of all their pre-existing intellectual property and materials provided to us. Any custom creative work, reports, or campaign strategies developed by Serra Media LLC specifically for the client as part of the paid services will become the client's property upon full and final payment for the relevant service period.

5. Confidentiality

Both parties agree to treat all non-public information received from the other party as confidential. This includes business strategies, client data, and performance metrics. This information will not be disclosed to any third party without prior written consent, except as required to perform the services (e.g., configuring ad platforms).

6. Term and Termination

The service agreement will continue for the term specified in the SOW. Either party may terminate the agreement by providing written notice, typically 30 days in advance, as detailed in the SOW. Upon termination, the client is obligated to pay for all services rendered up to the effective date of termination.

7. Disclaimers and Limitation of Liability

Serra Media LLC does not guarantee specific marketing outcomes, such as search engine rankings or conversion rates, due to the many external factors affecting performance. Our liability for any claim arising out of this agreement will not exceed the total fees paid by the client in the month preceding the event that gave rise to the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Serra Media LLC is registered.